virgin broadband latency issues. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. virgin broadband latency issues

 
 I figured only having the Virgin router and a barebones setup would at least help with finding the issues herevirgin broadband latency issues 1) 192

They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. When you download anything – even just a web page – you are sending a request to a remote server. Virgin Mobile Home Internet is currently available only to existing customers. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. Hi, I've been experiencing very high latency recently across all games and devices. 50% off £30. Upload speed and latency isn’t. It’s in the title “ High latency and Packet loss” Issues were noted on ethernet and WIFI. 07-12-2022 17:36 - edited ‎07-12-2022 17:37. Fast forward months down the line there was still no change with various fix dates been and gone. Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Constant packet loss and high average latency in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 2 weeks ago; Jitter and packet loss every day for the last few months in Networking and WiFi 3 weeks ago This didn't resolve the latency issues unfortunately. The 3. 168. While Toob uses CG-NAT by default, they offer their customers an upgrade to a static (traditional) ip address for £8 per month. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. Channel Frequency (Hz) Power (dBmV) SNR (dB). End. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. 0. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. 1 GB/s download according to Samknows). However. Black Friday sale ends on 27th November. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. We would like to show you a description here but the site won’t allow us. This is my BQM. 1. Virgin Media Ireland provides answers to all your slow speeds questions here. 82. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. Welcome back to the community and thanks for taking the time to post. vpn latency when working from home. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. Upgrading from 600 to 1gb won't improve latency as it. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). I've been using net meter and ping test which. Upload speed and latency isn’t. 1. 6% and 98. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. It appears to be a due to a routing choice which appears to go via US servers. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. Latency Spikes & Packet Loss. 1. net. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. . We would like to show you a description here but the site won’t allow us. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. 80% avg. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Prior to August 2022, I was on a 250mb/s contract with a hub 3 and everything worked fine. The router will go through the booting up. Click on the “> Check router status” button. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. danielefc. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. I’m wired right into my router and I lag all day long for fun, upgraded to virgin to get a boost I’m speed, from sky 70mbps to virgins 380mbps, both around 30 upload. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. For the past few days I've been having issues with packet drops and high latency spikes. Hi all, First post here. is showing spikes every 10 seconds or so from 22 to 280, some as high as 500. I am sorry to hear that you have had some issues with your broadband. Hi again @Bradleygraham84. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. After the area fix I reset the router as instructed. Morning Had Virgin broadband installed last week, everything seems to work fine except my sons PS5 which has major connection issues. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. The issue occurs over several different games, so the problem is common to me. The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 10GB O2 mobile SIM for just £31. Re: High Latency for over 12-18 months. Landline via Sipgate. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. My latency is very high and - 5173339. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). Have you checked first for any “known network faults”. 0. 1. 1 (192. Then £39. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. This results in it being unusable for latency sensitive applications such as gaming. Tuning in. Set the Virgin Media Hub from router to modem mode. The Virgin Media Team. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. 1) 5. These are some of the logs. I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. Open an internet browser and type in the Virgin Media IP address: 192. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. 4 from 5 bands with different names and I left the same default unchanged. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. 8. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. No one called me back and said I had to wait 1. My friends who are on virgin in same city don’t get it. The average latency range for most sites is between 50 and 150 ms. However, by design, it is more insulated against physical downtime and failures. This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. 1 day ago · Quickline Extra with 400 Mbps down and 200 Mbps up is free for 3 months then £39/m on a 24 month contract. . Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. . Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. on ‎13-05-2023 13:11. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. Re: Really bad ping/latency issues in games and apps like discord. This promotion means you won’t pay the usual setup fee of £35. For some reason I am experience major latency/ping issues. Sign in . Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Teams call constantly freeze, Jitter and Latency very high from Hub. Problems with latency Problems with latency Blitax Tuning in Options on ‎17-07-2023 19:02 Hello, I've been having broadband problems for like 3 weeks already. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. 1) 5. The range is not bad but I have noticed couple of. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. 30-03-2022 08:00 - edited ‎30-03-2022 08:03. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. Looking at your broadband quality. Step 3 - where the webpage downloads the requested data onto your device - is measured by. Advertised Speed: 5 Mbps Expected Speed. 20-30ms (or up to 50ms) is low latency, so it is considered good. 168. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. . There are a few latency spikes however this can be normal. Sign in . on ‎04-02-2023 20:28. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. 5 5120 64 qam 5 3 30100000 35. SpeedRe: Super Hub 3 Latency Issues 350M. 350mb, HUB3 in Reading area. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Multiple broadband speed tests over time can show if and when speed fluctuates. Many people reporting issues in this area (service checker says no problems 🙄 ). Virgin Media Community; Broadband; Gaming Support; High latency; Options. 20) and the Hub3 was not powerful enough so we would likely require a better router. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). October 3. Hub 3 are DOCSIS 3. We would like to show you a description here but the site won’t allow us. 1 modem mode. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. . I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. The wider internet can also suffer traffic problems which can increase latency. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi yesterday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Connection loss and hight latency in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10. . Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Ends 11. 8. In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX. In the search box, type ncpa. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. on ‎13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. 9 out of the 30 customers on that specific cabinet were due a repull. Thanks for your post. Options. co. on ‎23-03-2023 13:07. -. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. Here we will see the SSID / password settings for the WiFi bands. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. My latency in game varies from around 200 up to 800, and. 1 (Cloudflare DNS) has quadrupled to 45-65ms . Open a web browser and go to 192. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. Only 4 devices connected. I wa. 25-11-2022 12:58 - edited ‎25-11-2022 13:05. It appears to be a due to a routing choice which appears to go via US servers. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. Hey @J4cko,. Patiently looking forward to a FTTP choice in my area. Sometimes bandwidth gets. The latency test I was doing was on the Virgin app to my mobile phone. 95 a month Save £10 a month for 12 months. on ‎11-02-2022 16:56. 1 GB/s download according to Samknows). Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. Unbearable latency, lag spikes & packet loss for 1. Virgin have botched the software update and have made the routers near unusable. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). I had no issues there at all. QuickStart, set up and connections. If it is virgin then it happens to a lot of people including myself. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. Having super high latency. 174. After doing my research, this is the option I chose. in. Test the service to a Router mode Hub (3/4/5) + your device with the link below. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. I have both SKY and VM at home here, I never see these issues with the SKY service. There are a few common causes of high broadband latency. Black Friday sale ends on 27th November. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. I'm trying to use the hub 5 in router mode for the first time. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. Hi all -looking for some help here. Just extensive internet blackouts and generally high jitter. net and and a 45-51ms delay at host-62-254-42. 30-03-2022 08:00 - edited ‎30-03-2022 08:03. . As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Gig1 Fibre Broadband will future-proof and bring harmony to your home. i have typical devices connected. That server is then looking up the information you requested and delivering it back to you. QuickStart, set up and connections. 8. The connection has been fine for the past years (". 99 a month. Refresh data. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. 54 Mbps to 1. And my uploads are perfect. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). 1 Kudo Reply. 3. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. hoping for some advice regarding my latency/ping issues when gaming. Appreciate the assistance. Slightly disappointed that an old Hib 3 router was installed. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. Until VM reach a threshold on your segment, they will probably not do anything. As a result, Virgin Media often post slow latency, or ping, rates in independent research compared to BT's fibre to the home network. Packet loss is where some bits of information are lost. Appreciate the assistance. 42. Entertain me; Broadband Deals. Testing network latency can be done by using ping, traceroute, or My TraceRoute (MTR) tool. Attached are my logs and BQM. When trying to game via PS5 I’m getting high latency in most games which is spiking between 100-400. If you still can’t eliminate the high latency and ping, you can now proceed to the fixes below: 1. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. I also have thousands of Post RS Errors. Broadband and landline phone services are often closely linked, so it’s not surprising that Virgin Media managed to top the naughty spot for this category too. Also took the option of a mini TV streaming box. While basic speeds of 3-5 Mbps. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. I had this issue before in late July but it - 5102935. 0. 59pm Tue 28 Nov. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. 0. 0 Downstream channels. . See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. 2 wired + 2 wifi. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. 0%. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. Please see link below for a 24 hour snap shop. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. ISPreview has published a response. 0 in modem mode with Raspberry Pi (running. An extra 2GB of mobile data if you have broadband issues. 50p/m for 362Mbps speeds, £40. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. These settings will automatically set the connected display to its lowest latency mode. Follow these steps: 1. cpl and hit Enter. Networking and WiFi. 😞 May I ask if you're able to make a BQM graph here please so that we can get a better insight as to what is going on. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. Allocate your device (s) static IPs in your router settings > devices, I'd start at . . Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each other. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. Options. Rebooting. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. Re: High latency. I base this on the very high latency that magically improves at 12:30am - a classic symptom. on ‎31-10-2022 21:35. It seems that this specific issue cannot be resolved. Issues with latency . QuickStart, set up and connections. 116. I have run some diagnostics from here, I can't see any outages from utilisation. Also some packet loss. I have only split 2. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). Virgin Media Community: Broadband: Networking and WiFi: Latency problems in WC1; Options. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. 1 53700000 36 5120 KSym/sec 64QAM 2. _____ If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Use a cable connection. 1 or 1. The estimated repair time is now: 01/11/2022 12:40:00. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. 62. Start a broadband monitor now. See on. 1. I took my computer to my mothers house and did the tests there. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. 222. Tuning in. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. Only the last couple months have I noted an issue. Gaming doesn’t need blazing fast speeds. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. Modem is still rubbish, but if used in modem mode there are no latency spikes. Thanks for arranging the visit. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). After looking through the forums it seems that this is an issue many of us are experiencing, but I am experiencing very high latency and kinda random packet loss (usually down for 15-20mins every morning between 9am and 10am and randomly throughout the rest of the day. 50p/m for 264Mbps speeds, £36. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Typical of Virgin media, massive over utilisation. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. We’re still experiencing some speed issues that we didn’t before though. Change the primary and secondary DNS to 1. Extremely Bad Ping and Latency. Choose your location to check coverage speeds in your area. There are a few latency spikes however this can be normal. over RFoG, then this is less of an issue. 60 to £33. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). . Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. Tags: DOCSIS 3.